Prioritizing innovation today is the key to unlocking post-crisis growth, according to a recent article by McKinsey explaining why innovation is critical at the time of a crisis
The pandemic and everything in between has been one of the biggest crises we have seen in recent times. While it changed our everyday lives fundamentally, it also brought a tremendous acceleration in technology development due to the constraints placed by the new normal.
The pandemic forced us to learn fast and adapt to the new learnings even faster. One crucial element of this acceleration was Artificial Intelligence (AI). It played a primary role in reshaping the business models in adapting to the new normal. Specifically, in industries like life sciences, manufacturing, and enterprise software where new commercial models dominated the past year.
As 2021 continues and we start the new decade with the mindset of innovation, growth, and resilience, we cannot deny the role AI will play in our plans for a brighter future.
Here are the major highlights from the report:
Tact.ai was one of only five companies selected in the cross-industry Sales and CRM category, and the only company backed by 3 of the 4 largest enterprise cloud companies: Amazon, Microsoft, and Salesforce.com
The Sales and CRM category continues to face unique challenges created by the pandemic. Push models of client engagement are no longer effective as customers are also dealing with zoom fatigue and time prioritization. With less time and even fewer in-person touchpoints with customers, it’s difficult to boost sales productivity.
A Gartner article predicts that by 2025, proactive customer engagement interactions will outnumber reactive customer engagement interactions... And that is where the Tact platform reimagines how field teams work with customers in the post-pandemic world.
Tact Portal, a product that we launched during the pandemic, gives *our* customers a way to digitally engage *their* customers through an asynchronous messaging platform embedded into their existing systems. It’s a one-stop-shop, that essentially creates a pull-based engagement model with collaboration through chat, file sharing and commenting, video and voice.
We think this recognition comes at a crucial time because our focus has always been on AI-powered solutions that create a human-friendly customer engagement platform. And now, throughout the pandemic, we have been helping our customers like Honeywell and Novartis transition into an omnichannel customer engagement model powered by Edge AI.
One of our customers at Honeywell spoke with us on this journey of field teams from road warriors to digital warriors.
Learn more from Charles Forsgard, Honeywell's VP of Global Sales, on why traditional CRM won't cut it in the post-pandemic environment in the following video.
Constellation’s newly published 7 solutions to know in sales performance management cites Tact.ai for improving sales performance by consolidating various sources of information..
Gartner’s latest Hype Cycle report of emerging technologies for Commercial Life Sciences notes “Voice-Driven Sales Apps” have potential to mature rapidly as it is recognized as ...
Before starting Tact.ai Chuck Ganapathi ran product at Salesforce where he led the company’s first messaging & collaboration product. Here is his take on the salesforce Slack Deal.
Vijay Jegan on how Tact.ai has been pursuing a human-friendly vision of what a digital assistant should be, specifically a digital assistant for sales and sales management..
Collaboration in the context of customers has always been part of the Tact experience. We want to make it easy as possible for sales team members to collaborate around specific...