April 8, 2021

Tact.ai Named to the 2021 CB Insights AI 100 List of Most Innovative Artificial Intelligence Startups

Dr. Deepika Salwankar
Tact.ai named to the 2021 CB Insights AI 100 list of most innovative Artificial Intelligence Startups

Prioritizing innovation today is the key to unlocking post-crisis growth, according to a recent article by McKinsey explaining why innovation is critical at the time of a crisis


The pandemic and everything in between has been one of the biggest crises we have seen in recent times. While it changed our everyday lives fundamentally, it also brought a tremendous acceleration in technology development due to the constraints placed by the new normal.

The pandemic forced us to learn fast and adapt to the new learnings even faster. One crucial element of this acceleration was Artificial Intelligence (AI). It played a primary role in reshaping the business models in adapting to the new normal. Specifically, in industries like life sciences, manufacturing, and enterprise software where new commercial models dominated the past year.

As 2021 continues and we start the new decade with the mindset of innovation, growth, and resilience, we cannot deny the role AI will play in our plans for a brighter future.

And that’s why we’re thrilled to be named in the CB Insights’s fifth annual AI 100 ranking, showcasing the 100 most promising private Artificial Intelligence companies in the world.

Here are the major highlights from the report:

  • Tact.ai was selected from over 6,000 companies based on several factors including patent activity, investor quality, news sentiment analysis, proprietary Mosaic scores, market potential, partnerships, competitive landscape, team strength, and tech novelty.
  • The Mosaic Score, based on CB Insights’ algorithm evaluated a company’s health using three matrices.
  • Market: How healthy is the industry the company is in?
  • Money: What is the financial health of the company?
  • Momentum: How much traction does the company have?
  • This year’s cohort represents 12 countries, across 18 industries and a broad range of cross-industry applications.
  • Collectively since 2010, the ‘AI 100 2021 cohort’ has raised over $11.7B in equity funding across 370+ deals and 12 Unicorn companies in the mix.

Tact.ai was one of only five companies selected in the cross-industry Sales and CRM category, and the only company backed by 3 of the 4 largest enterprise cloud companies: Amazon, Microsoft, and Salesforce.com

The Sales and CRM category continues to face unique challenges created by the pandemic. Push models of client engagement are no longer effective as customers are also dealing with zoom fatigue and time prioritization. With less time and even fewer in-person touchpoints with customers, it’s difficult to boost sales productivity.

A Gartner article predicts that by 2025, proactive customer engagement interactions will outnumber reactive customer engagement interactions...  And that is where the Tact platform reimagines how field teams work with customers in the post-pandemic world.

Tact Portal, a product that we launched during the pandemic, gives *our* customers a way to digitally engage *their* customers through an asynchronous messaging platform embedded into their existing systems. It’s a one-stop-shop, that essentially creates a pull-based engagement model with collaboration through chat, file sharing and commenting, video and voice.

We think this recognition comes at a crucial time because our focus has always been on AI-powered solutions that create a human-friendly customer engagement platform. And now, throughout the pandemic, we have been helping our customers like Honeywell and Novartis transition into an omnichannel customer engagement model powered by Edge AI.

One of our customers at Honeywell spoke with us on this journey of field teams from road warriors to digital warriors.

Learn more from Charles Forsgard, Honeywell's VP of Global Sales, on why traditional CRM won't cut it in the post-pandemic environment in the following video.

about the author
Dr. Deepika Salwankar
Community & Content Manager at Tact.ai
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