(Last revision: December 13, 2018)
Tact.ai Technologies, Inc. ("Tact.ai" or "we") provides this Privacy Policy to explain who we are, how we collect, share, and use Personal Information we receive from users of our application for mobile devices (the "Application") and our website, accessible at tact.ai (the "Site"). This Privacy Policy applies only to information that you provide to us through the Application or Site and does not apply to the data Tact.ai collects and/or processes on behalf of its customers.
Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Tact.ai Terms of Service, accessible at http://tact.ai/tos/
We recommend that you read this Privacy Policy in full to ensure you are fully informed. However, if you only want to access a particular section of this Privacy Policy, then you can click on the relevant link below to jump to that section.
Tact.ai is a platform as a service business that uses artificial intelligence to provide a conversation sales platform and support, headquartered in the state of California, United States. For more information about Tact.ai, please see the "Platform" section of our Website at https://tact.ai/platform/.
Our primary goals in collecting Personal Information are to provide and improve our Application, Site, services, features and content, to administer your use of the Application and Site (together, the "Service"), to provide support, and to enable users to enjoy and easily navigate the Application and Site.
When you register with us through the Service or when you choose to link your Account to an account you maintain with a third party (“Third Party Account”), we will ask you for Personal Information. This refers to any information relating to an identified or identifiable natural person (i.e. you or a third party) ("Personal Information"). Personal Information includes, but is not limited to, an individual's name, phone number, email address and home and business postal addresses. For example:
Where we use your Personal Information to contact you with Tact.ai newsletters, marketing or promotional materials and other information that may be of interest to you, we will only do so if you have asked to receive them (“opted-in”), and we provide you the controls to change the frequency or types of communications you receive. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or contact us via email at support@tact.ai (See "Changing or Deleting Information," below.) or by contacting us using the contact details provided under the "Questions or comments" heading below.
The Personal Information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your Personal Information.
When you visit our Website or Application, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered Personal Information under applicable data protection laws.
Specifically, the information we collect automatically may include information like your IP address, browser type, zip code , geolocation information, individual preferences and other technical information. We may also collect information about how your device has interacted with our Website or Application, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our Website or Application and to provide you with a better experience, to improve the quality and value of the Service and to analyze and understand how our Service is used.
Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and Similar Tracking Technology” below.
From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
The types of information we collect from third parties include phone numbers, contacts (first name, last name), address, employer, email, calendar, maps (geocoding of address), and we use the information we receive from these third parties to infuse up-to-date customer data into sellers’ everyday tools.
While using the Site or Application, you may be directed to content or functionality that is hosted by a third-party supplier. When information is collected on behalf of Tact.ai exclusively, this Privacy Policy will be referenced and will govern how your information is used.
For other, non-Tact.ai sites or services, the site/service owner’s privacy policy will be referenced, and you should review that supplier’s privacy and security policies prior to use.
Our Services may provide links to other third-party websites and services which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit or services you use.
If you are a visitor from the European Economic Area, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.
However, we will normally collect Personal Information from you only (i) where we need the Personal Information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible consequences if you do not provide your Personal Information).
If we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided under the “Questions or comments?” heading below.
Your Personal Information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).
Specifically, we may transfer your Personal Information to the United States, to any US-based Tact.ai affiliate, or to third parties acting on our behalf for the purposes of processing or storage.
However, we have taken appropriate safeguards to require that your Personal Information will remain protected in accordance with this Privacy Policy.
Our Standard Contractual Clauses can be provided on request. We have implemented appropriate safeguards with our third party service providers and partners and further details can be provided upon request.
