Tact, the sales experience platform, today announced its AI-powered smart assistant for salespeople is now available in messaging environments like the newly released Slack Enterprise Grid. Sales teams can now access their most critical tools -- Salesforce, LinkedIn, Zendesk and more – through natural touch, text and voice interfaces without ever having to leave the conversation.
Large enterprises have made significant investments in transformational efforts to define the future of work within their organizations over the last several years. New forms of collaboration powered by messaging platforms are transforming how employees work together. The challenge is that a significant amount of the information required to get work done remains relegated in enterprise software that is largely centered on databases. In the world of sales, teams may collaborate in a chat environment but all the customer data is trapped in silos like CRM, email and social networks. This translates into sales teams collaborating without the context of the right data, and enterprise software full of data but devoid of natural conversations. This results in companies spending billions of dollars on sales force automation (SFA) and other sales software, yet they are still challenged with poor adoption rates of such tools.
Conversational AI assistants hold the key to bridging the gap between the data-centric world of SFA and the human-centric world of collaboration platforms. Tact uses AI to sync and contextualize customer data across multiple systems of record, presenting it to sales teams in natural language. Gartner predicted that, "...companies will finally accept that field reps aren't going to 'live' in the SFA," and that, "...virtual digital sales assistants (VDSA) will become the primary interface by which sales representatives manage their work."
Tact's smart assistant has been available via a touch and voice interface, and is in use with sales teams at Fortune 500 companies like GE, Kelly Services and The AES Corporation. Now available as a chatbot inside of messaging environments, teams can now add a virtual member of their sales team in Slack. This offers the advantage of a digital sales assistant that provides the most current customer data and insights so teams can collaborate on opportunities, customer issues and other sales planning activities without ever having to leave a channel, switch between multiple apps or log into their SFA.
Available in the new Slack Enterprise Grid, the Tact for Slack integration allows organizations to:
"Messaging has become the new UI, and we're pleased to extend the frictionless selling experience sales reps are accustomed to from Tact directly into their daily team communications on Slack," said Chuck Ganapathi, founder and CEO of Tact. "Today's leading companies deserve more than a world in which their people fill out forms sitting on top of databases; designed for a different era, these legacy systems don't really belong in the new world of conversational platforms."
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Tact.ai is on a mission to make enterprise software more human-friendly. Tact.ai puts sellers first with human-friendly CRM solutions that are frictionless, connected, and prescriptive. Powered by our patented Edge AI platform, Fortune 500 sales organizations -- including Honeywell, Cisco, and one of the largest pharmaceutical companies in the world -- use Tact to change sales behavior and digitally transform how sellers work with customers every day to achieve new levels of productivity and collaboration. Founded by Chuck Ganapathi, who has built three generations of CRM products, Tact.ai Technologies, Inc. is a privately-held company backed by Accel Partners, Redpoint Ventures, Upfront Ventures, M12 (formerly Microsoft Ventures), Comcast Ventures, Honeywell Ventures, Salesforce Ventures, and the Amazon Alexa Fund.