Increase Next Best Action ROI

The last-mile of your NBA engine to deliver the right insight at the right time, with greater actionability and closed loop learning

Deliver the right insights at the right time with Tact.ai
  • Insights and suggestions surfaced proactively as bite-sized nudges to deliver better customer experience

  • Delivered contextually based on pre-defined triggers, upcoming meetings, and user location

  • Customizable, omnichannel actions embedded with each delivery, for instant actionability

  • Capture customer insights from the field through on-the-fly polling

  • Deep engagement analytics on delivery, views, and actions for every insight

Higher percentage of insights viewed and acted upon

High correlation b/w usage & rep performance

Increase in number of field insights captured per month

How Novartis is using AI to Improve Customer EngagemenT

Stan Tsvirko
Executive Director, Global Product Owner

READY TO INCREASE
ROI on NEXT BEST ACTION?