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A Modern Customer Engagement platform ​made for Novartis​

Human-friendly | Omni-channel | AI-powered

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A Modern Customer Engagement platform ​made for Novartis​ image
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Present Across 43
Countries

Across Pharma commercial, medical & healthcare providers. Localized to 9 Languages.Live now for US Medical.Partnered with and invested in by Novartis (dRx Capital)

50%
Increase in same daycall logging
98%
Call logs with detailed notes, up from 60%
72%
Users prefer Tact over Veeva for capturing and consuming data
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Through reduction in admin time/work

Novartis Customer Experience Vision

Powered by Tact​
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TACT
INTERACT

A colleague-focused,AI-powered, personal assistant for the field.​

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TACT CUSTOMER
FRIENDLY EMAIL

A modern field-triggered email delivery system enables field teams to reach more customers through improved open rates.

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TACT CONTENT
PLAYER

Compliant video meetings on the Microsoft Teams platform enables better customer access and improved user experience.

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TACT
INTERACT

A customer-focused interactive
'pull’ solution drives meaningful engagement.

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Know Your Team

Damian Colehan photo

Damian Colehan

Global Novartis Account Director
Connect with Damian
Gregory Bador photo

Gregory Bador

IMI Customer Success
Connect with Gregory
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