The customer engagement platform

Human-friendly  |  Omni-channel  |  AI-powered
Tact.ai - The Customer Engagement PlatformTact.ai - The Customer Engagement Platform

CONNECT ANY APPLICATION TO ANY DEVICE

We built a new kind of architecture that goes beyond forms-on-a-database. It allows you and your IT team to integrate your apps and your people to create frictionless workflows, with complete control of your data. Tact.ai brings together multi-tenant and single-tenant data, structured and unstructured interactions, and voice and screen experiences, all in one platform.

GO BEYOND FORMS-ON-A-DATABASE

  • NATIVE & OFFLINE USER EXPERIENCE

    Leverage the power of Edge Computing to work from anywhere

  • DEEP DEVICE INTEGRATION

    Deliver a single pane of glass for users by integrating CRM, email, calendar, social customer service and any other data source

  • MULTI-TURN CONVERSATIONAL DIALOGS

    Move beyond traditional speech transcription and commands to conversation-driven workflows that allow sellers to control their enterprise apps with natural language

  • DATA & METADATA REPLICATION
    WITH MULTIPLE ORGS

PATENTED SYNC ENGINE

Tact.ai's patented engine performs intelligent, user specific syncing so users have the fastest access to their relevant data on their local device. Synchronization to servers like Salesforce happens in the background or when connection exists for offline use, using learning algorithms. The Extensible Connector Framework allows the platform to connect and sync across multiple data sources.

USER LEVEL CUSTOMIZATIONS

The average Fortune 500 company has already spent millions on managing customizations such as for CRM. The Tact.ai platform enables 80% of customizations to be handled automatically, providing every sales member of a team an experience that can be as personalized as Netflix in their personal lives.

ENTERPRISE GRADE SECURITY

Tact.ai platform architecture gives you complete control of your data. Unlike most SaaS companies which store customer data in a multi-tenant database, the platform offers BYOK (Bring your Own Key) Encrypted Single-Tenant Mode as an option to store and isolate all data. With pre-built Mobile Device Management (MDM) and Mobile Application Management (MAM) integrations, Tact.ai allows you and your IT team to create new friction free workflows, while extending the value of existing IT investments.

READY TO DO MORE FOR
YOUR CUSTOMERS?