Gartner’s newly published Hype Cycle for CRM Sales Technology, 2020 cites Tact.ai in the context of three high business impact technologies – Voice-Driven Sales Apps, Sales Bots, and Mobile Sales Productivity.
For Tact.ai these three technologies come together in Tact Assistant, the unified front-end that understands both voice, chat and text messaging – and, most important, understands what the user means in the context of their business.
The Hype Cycle is Gartner’s model for how technologies progress from overhyped, to mainstream and practical. Gartner analysts see each of these technologies as high impact, noting:
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